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Privacy Policy

Evergreen DB SM OpCo Limited, trading as Doublebois Lodge Escape (“Doublebois Lodge Escape”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. Evergreen DB SM OpCo Limited is a private limited company incorporated in England under company number 16589876.

This privacy policy explains how we collect, use, and protect your personal data through your use of our website , and related app (“Website”) including any data you may provide when you contact us via our Website, purchase a product or service, or take part in a competition.

HOW IS INFORMATION COLLECTED?

We collect information that is provided by you when you:

create an account with us;
make a booking for a holiday, accommodation, spa facilities or other experiences at one of our resorts or a meal at one of our restaurants;
enquire about or conduct transactions related to ownership of lodges at our resorts;
request marketing to be sent to you;
enter prize draws, competitions, promotions or surveys;
give us feedback or contact us
when you engage with us on social media; or

We may obtain personal data about you from various third parties and public sources such as:

analytics providers such as Google;
credit reference agencies such as Experian; and
publicly available sources such as Companies House and the Electoral Register for the UK.

WHAT PERSONAL DATA DO WE HOLD ABOUT YOU?

We may collect, use, store and transfer the following personal information about you:

Identity Data includes first name, last name, any previous names, [username] or similar identifier, martial status, title, data of birth, gender, [proof of identify (passport, driving licence etc.), proof of address].
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of reservations and bookings you have made with us.
CCTV Data: includes footage and audio recordings of you which may be collected by our CCTV and surveillance systems when you attend our sites.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access our Website.
Profile Data includes your username and password, reservations or bookings made by you, any special requirements that you have, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you interact with and use our website and any of our online facilities.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
Tracking Data includes information collected by cookies and other tracking technologies. More information regarding this is available in our “Cookies Policy”.
Social Media Data includes information about you from your social media profile and we may receive information about how you interact with social media from social media platforms (including Meta).

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our Website to help improve the Website and our service offering.

HOW DO WE USE YOUR PERSONAL DATA?

Why we need this information about you

The law requires us to have a legal basis for collecting and using your personal data. More commonly, we rely on one or more of the following legal bases:

Performance of a contract with you: Where we need to perform the contract, we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Special categories of data

Special categories of data are types of personal information that might be seen as more sensitive or private and relate to information about health, disability, race, ethnicity, political opinions, biometrics, or religion.

We will usually only process health or disability special category data in particular circumstances, such as to make sure we can facilitate any special requirements you may have when attending any of our resorts.

We rely on one or more of the following legal grounds to process this type of information about you:

Consent: you have given us your consent to process this information about you;
Vital Interests: it is in your vital interests for us to have this information; or
Legal Claim: it is necessary in connection with a legal claim or potential legal claim.

Our use of your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will tell you about this separately.

Direct marketing

During the enquiry / booking process on our Website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Evergreen via email, SMS, telephone and/or post.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which resorts, facilities, experiences and offers may be of interest to you so that we can then send you relevant marketing communications.

We may use social media platforms to promote our business and resorts. For this purpose, we may share your personal data (such as your email address) with social media platforms for them to use to present sponsored posts in your social media feed, or for use by them to create audiences for our sponsored social media content. When you use our Website, we may ask your permission to use certain social media cookies and tracking technologies which enable us to share data with social media platforms. More information about this is provided in our Cookies Policy.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us at info@evergreenescapesgroup.co.uk.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example: booking confirmations, booking reminders, updates to our Terms and Conditions, or correspondence relating to a complaint or enquiry you have submitted to us.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Service Providers

We rely on various third party service providers to process your personal data for the purposes outlined above on our behalf. This includes third parties that provide services on our behalf or assist us with the day to day running of our business (such as our marketing, financial, information technology, customer support, email delivery, consumer research and website analytics suppliers).

These third parties act on our behalf when processing your personal data. This means that they will only use your personal data in accordance with our instructions and not for their own purposes. We require all third party services providers to provide contractual commitments to ensure the protection and security of your personal data, in accordance with data protection laws.

Other Third Parties

We may also share your personal data with other third parties, including:

Payment Processors. Any payment card information you use to make a purchase on our Website is collected and processed directly by our payment processors, who may use your personal data in accordance with their privacy policies.
Credit Reference Agencies: where applicable, you may apply to purchase a holiday or accommodation using flexible payment solutions, including credit and buy now pay later options. This may require us to conduct a credit check via a credit reference agency as required by applicable financial services regulations. We may access and use information from credit reference agencies to check your identity and assessing creditworthiness. We may continue to share information with credit reference agencies about how you manage any credit balance with us, and such information may be further shared by the credit reference agency with other organisations so that they can make decisions about you or other members of your household. More information about how credit reference agencies use your personal data is available at https://www.experian.co.uk/legal/crain/;
Business and marketing partners. Third parties who may carry out marketing on our behalf, with those who we may offer joint products or services, or whose products or services may be of interest to you.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement and government authorities where necessary, required or otherwise appropriate.
Group companies, who we share group systems, employees and processes with, may have access to and process your personal data
Any buyer or investor looking to acquire all or any part of our business or assets, in the context of a transaction.

These third parties will process your personal data for their own purposes, or in accordance with specific laws and regulations which they are subject to. They may publish or share with you their own privacy notice which explains how they use your personal data if their purposes are different from our purposes set out in this notice.

WHERE DO WE HOLD YOUR PERSONAL DATA?

We mostly hold your personal data in the UK.

Some of our third party service providers may be located outside the UK, or they may in turn use service providers in their supply chains located outside the UK.

In these circumstances, we make sure that there are protections in place so that, wherever your data is held, it is subject to the standards imposed by UK data protection laws. This might include using specific standard contracts approved for use by the UK government and the UK data protection regulator (the ICO) or ensuring that international service providers are signed up to the UK extension to the EU-US Data Privacy Framework.

HOW LONG DO WE HOLD YOUR PERSONAL DATA FOR?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means (such as by using anonymised data), and the applicable legal, regulatory, tax, accounting or other requirements.

DO WE USE AUTOMATED DECISION-MAKING?

We may use automated processes to make decisions about whether to offer you a flexible payment solution, including credit and buy now pay later options. This may influence your access to our services.

Other than this, we do not use automated processes to make legal or similarly significant decisions about individuals.

WHAT DATA PROTECTION RIGHTS DO YOU HAVE?

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data
Request correction of the personal data that we hold about you
Request erasure of your personal data
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal data for direct marketing purposes
Request the restriction of processing of your personal data
Request the transfer of your personal data to you or a third party
Withdraw consent at any time

For any requests, contact us at info@evergreenescapesgroup.co.uk.

You also have the right to make a complaint to the Information Commissioner’s Office (www.ico.org.uk).

OTHER USEFUL INFORMATION

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third-party links

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Cookies and tracking

Our Website uses cookies to enhance user experience. For detailed information, please read our Cookies Policy.

You can manage cookie preferences via your browser settings or through our Website’s cookie consent tool.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 28 October 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

HOW TO CONTACT US

If you have any questions about this policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

Email: info@evergreenescapesgroup.co.uk

Address: 1st Floor Olympus House, Quedgeley, Gloucester, United Kingdom, GL2 4NF